Back

Our proudest achievements of 2025

How Apollo Care is helping make Charingfield an even better place to live and work

This year, Charingfield has continued to deliver excellent care to residents, maintaining its overall 4-Star Rating on My Aged Care.

November saw the implementation of the New Aged Care Act, one of the most significant reforms the sector has seen. For providers, this marks a new era of rights, risk, and responsibility, demanding stronger governance, transparency and consumer focus than ever before.

Apollo Care’s specialist support ensured Charingfield was prepared to meet the 22 key provider responsibilities and the strengthened aged care standards.

Our expertise, investments in technology, built environment and a program of continual improvement also ensures the future of this community looks bright.

Clinical care

• Charingfield’s care minutes increased and now exceed the required targets
• We extended the rollout of the BestMed medication software that:
  • Streamlines the prescribing and supply of medications for doctors, pharmacists and care staff
  • Improves the accuracy of medicine administration
  • Tracks data to drive safety and quality improvement
• We upgraded the Nurse Call system to enable direct alerts to handheld care devices for faster response times
• We aligned our care policies and practices to the new Aged Care Act
• Our teams use Australia’s most advanced handheld care technology to give them more time with residents, and less time on paperwork

Resident wellbeing

• Charingfield’s Residents’ Experience Survey on My Aged Care was maintained at 4 stars
• We expanded our Resident Wellbeing Program to support, inspire and enrich lifestyle initiatives. Our new Lifestyle Steering Committee provides a national level of governance and support for this Program
• Apollo Care’s investment in a National Lifestyle Coordinator is benefitting residents and staff. This Coordinator:
  • Provides ongoing support, development and inspiration to Charingfield’s Lifestyle Team to continue to strengthen the lifestyle program
  • Facilitated Apollo Care’s inaugural Lifestyle Development Conference, attended by the Lifestyle Team
  • Facilitates a regular Lifestyle Governance Forum where all Apollo Care lifestyle leads collaborate, review and plan together
• We’ve implemented initiatives to improve our food service and dining experience and ensure they align with the new Act:
  • Extending the rollout of Simple Food technology to improve resident ordering process, menu planning, allergy management, and equipment maintenance and compliance
  • Refurbishing dining spaces with new furniture and senses of home
  • Introduced a 24-hour snack station so residents can access refreshments outside of regular mealtimes
  • Improving nutrition with 6-monthly on-site menu reviews by a Dietician
  • Conducting regular Food Focus meetings with residents and families
  • Commenced a food audit process

Our team

• Charingfield’s permanent workforce has grown by 19.4%, reducing our reliance on agency staff
• 86% of staff participated in Apollo Care’s staff engagement program that boosts wellbeing, drives a positive and engaged mindset, and focusses staff on what’s best for everyone at Charingfield
• Staff celebrated 136 inspiring examples of excellent care through this program
• We implemented Humanforce software to improve rostering systems and help optimise permanent workforce growth, productivity and compliance

Our community

• This year, more than $5million of the total refurbishment project budget of $11million, was invested in Charingfield. This included:
  • The creation of a new House 6 (Moylan) with 9 new suites added
  • The complete refurbishment of House 5 (Edmund) with 4 new suites added
  • The complete refurbishment of resident spaces in Houses 1 to 4 and the commencement of a rolling refurbishment program to existing resident suites
  • An upgraded Club Lounge, foyer and Administration area
  • Extensive landscaping and screening, plus a new BBQ and courtyard seating
• We made Charingfield safer by:
  • Implementing Rapid Global sign-in software for visitors and contractors
  • Installing CCTV and remote access software
• We continued to develop Australia’s first AI-powered aged care analytics portal, Operations Insight Suite (OIS) that the Charingfield team is using to enhance their business performance and care delivery
• Charingfield has stayed proudly local, guided by a Board that reflects the unique needs of our area

Back